Some IT departments are simply bad. I have been struggling over the last few weeks to obtain login access to the computer I use in the clinic. Without access, I’m unable to view any of my patients’ medical records.

I called the helpline responsible for the computing systems (5-HELP). After several prompts and minutes of waiting, I explained to the support staff my problem. He replied, “Oh, that’s a hospital computer, you need to call 4-HELP.”

I subsequently dialed 4-HELP, and waited through a suspiciously similar system prompts. The support staff on 4-HELP explained to me that even though the computers in question were in the hospital, they were controlled by the university. Hence, I would need to dial 5-HELP for support.

I explained to him that I had already done that, and he retorted, “You’ll have to speak to you departmental administrator.” I asked my program director’s secretary what I needed to do, and she told me that she had done “everything possible to activate my accounts” (translate: I’ve done nothing). I would have to dial 5-HELP for help.

Painful.

computing, medicine computing